Indra introduces artificial intelligence in the branch

The banking industry is joining the growing trend of transforming physical spaces, such as branches, into commercial opportunities that provide a brand experience. In addition, the confinement and security standards associated with the COVID-19 pandemic are accelerating the digital transformation of banks.

Minsait, a company of the Indra group, has incorporated the artificial intelligence of Beabloo into its conceptual banking office model to optimise in real time the experience of clients in the physical space and, furthermore, reinforce the security measures linked to social distance, body temperature, use of masks and flow of people.

Eight out of ten Spaniards now routinely use online banking to manage their finances. Eighty-three percent use electronic banking once a month, more than 60% use digital solutions every week, and almost 40% connect to online banking every day.

To respond to this situation, bank branches must be designed for the customer.

Beabloo created Interaction Care, a technological solution, validated by Microsoft and Intel, which allows for the protection of physical spaces and prevents the propagation of COVID-19.

Interaction Care is based on the sensorisation of physical spaces and offers a system of protection and identification of risk situations.  The software processes the data collected by the sensors - respecting privacy and without storing personal information - and configures a real-time alert system that guarantees compliance with social distancing, gauging and mask use measures. This system not only protects the interior space of the office and, the user and worker, but can even manage access to ensure the safety of everyone from before the client enters the branch.

In addition to protection and security, Interaction Care technology is useful in the long term because it generates objective data on the impact of management decisions, addresses physical space and service improvements, and integrates decisions with physical space performance metrics.

This solution has already been implemented in bank branches, pharmacies and public spaces, mainly those considered essential. In addition, it is being implemented in commercial spaces that require these measures.

Thus, Interaction Care reinforces financial branches by enabling their activity and facilitating the detection and reduction of virus re-emergence risks, as well as optimizing the customer experience during their visit to the space and ensuring the well-being of workers.